Terms and Conditions Use of the hype96 Platform

1Acceptance of Terms and Conditions

These Terms and Conditions ("Agreement") govern your use of the hype96 online gaming platform, accessible via the official website at hype96.pro and our official mobile app. This Agreement constitutes a valid and binding contract between you as the user and hype96 as the platform operator.

By performing any of the following actions, you are deemed to have fully accepted these Terms and Conditions without reservation:

• Registering a new account on the hype96 platform
• Accessing or browsing the hype96 website or app
• Making any deposit or financial transaction through the platform
• Participating in any games or wagering activities provided
• Claiming any bonus, promotion, or reward offered

If you disagree with any part of these Terms and Conditions, please stop using the hype96 platform immediately. Continued use following any update to the terms constitutes your acceptance of those changes.

2Account Eligibility and Registration

To register and use the hype96 platform, you must meet all of the following eligibility criteria without exception:

• Minimum age: You must be at least 18 years of age at the time of registration. hype96 enforces a zero-tolerance policy toward underage users and reserves the right to request proof of age at any time.
• True identity: You must register using your full name, identification card number, and accurate personal information. Providing false information is a serious offence that may result in account closure and forfeiture of balance.
• One account only: Each individual is permitted to hold only one active account at hype96. Multiple account ownership is strictly prohibited and all duplicate accounts will be terminated.
• Permitted locations: You acknowledge that use of the platform is your own responsibility in accordance with the local laws applicable in your location.
• Verified information: All information provided during registration and the KYC (Know Your Customer) process must be accurate, current, and verifiable.

Hype96 reserves the right to conduct identity verification (KYC) at any time, particularly before processing withdrawals exceeding the set limit. Failure to complete the KYC process within the given timeframe may result in a temporary account freeze.

3Deposits and Fund Withdrawals

Hype96 offers a variety of payment methods suited for Malaysian players, including direct bank transfer, Touch 'n Go eWallet, GrabPay, DuitNow, ShopeePay, and USDT cryptocurrency. All transactions are conducted in Malaysian Ringgit (MYR) unless otherwise stated.

Deposit Terms:

• The minimum deposit is RM10 for most payment methods.
• All deposits must be made from an account or payment method registered in your own name.
• Hype96 does not accept deposits from third parties, credit cards, or loans in any form.
• Deposits are typically credited to your account within 1 to 5 minutes after payment confirmation.

Withdrawal Terms:

• The minimum withdrawal is RM30 for bank transfers and RM20 for e-wallets.
• Withdrawal processing takes 15 to 60 minutes for e-wallets and 1 to 3 business days for bank transfers.
• Withdrawals must be made to the same account used for the deposit, as an anti-money laundering (AML) measure.
• Hype96 does not charge any processing fees for standard withdrawals. However, your bank or e-wallet provider may impose their own charges.
• Hype96 reserves the right to request additional verification documents before approving large withdrawal amounts.

4Bonuses, Promotions & Loyalty Programme

Hype96 offers a variety of exciting bonuses and promotions for new and existing members. All bonuses are subject to wagering requirements and specific rules stated in the details of each promotional offer.

• Wagering requirement: Welcome bonuses and most deposit bonuses carry a wagering requirement of 20x to 35x the bonus value received before withdrawal is permitted.
• Validity period: All bonuses have a set validity period. Bonuses not used within that period will expire automatically with no compensation.
• Game exclusions: Some games may not be eligible or may only contribute partially towards bonus wagering requirements. A full list of eligible games is included in each promotion's terms.
• One bonus at a time: Generally, only one active bonus is allowed at a time unless otherwise stated in the promotion terms.
• Bonus withdrawal limit: Winnings generated from free spins may be subject to a maximum withdrawal limit. Please refer to the respective promotion terms.

Hype96 reserves the right to cancel or withdraw any bonus if there is evidence of abuse, multi-account usage, or wagering strategies intended to exploit promotions. hype96's decision in such matters is final.

5Game Rules and Responsibilities

All games available on the hype96 platform — including slots, live casino, bingo, and table games — are operated in accordance with established rules and procedures. Players are responsible for understanding the rules of each game before playing.

• Game results are final: All outcomes generated by the RNG system or live dealers are final and cannot be disputed unless a verifiable technical malfunction has occurred.
• Technical disruption: In the event of a technical disruption during a game session, hype96 will endeavour to restore the state to its position before the disruption occurred. If this is not possible, the affected bets will be refunded to the player.
• Bot usage prohibited: The use of automated software, bots, scripts, or any tools designed to automate gameplay is strictly prohibited. Violations will result in immediate account closure.
• Player collusion: Any form of collusion, fraud, or cooperation between players to manipulate game outcomes is prohibited and may result in legal prosecution.
• Player responsibilities: You are solely responsible for all gaming decisions you make. hype96 is not liable for any losses arising from gaming decisions you make knowingly.

6Privacy, Security and Data Protection

The privacy and security of your personal information is hype96's highest priority. We apply strict data protection standards across all aspects of our operations, in compliance with the Malaysia Personal Data Protection Act 2010 (PDPA).

• Data encryption: All data transmitted between your device and hype96's servers is protected with 256-bit SSL encryption technology.
• Password confidentiality: You are solely responsible for maintaining the confidentiality of your account password. hype96 will never request your password via email, live chat, or phone.
• Two-factor authentication (2FA): We encourage enabling 2FA for an added layer of security. You are responsible if your account is accessed without authorisation due to your own negligence.
• Data usage: Your personal information is used solely for account management, transaction processing, identity verification, and service-related communications.
• Data sharing: hype96 does not sell or rent your personal data to third parties for marketing purposes without your explicit consent.

For more information on how we handle your personal data, please refer to Privacy Policy our complete policy.

7Account Closure and Termination

Whether you choose to close your own account or hype96 takes action on your account, the following process and implications apply:

Closure upon player request:

• You may request account closure at any time through the account settings section or by contacting the customer support team.
• Eligible account balances will be returned to you once all verification requirements have been met.
• Bonuses that have not met the wagering requirements will be forfeited upon account closure.

Termination by hype96:

• Hype96 reserves the right to suspend or terminate any user's account without prior notice if there is a breach of terms, fraudulent activity, money laundering, or any other illegal activity.
• In cases of suspension, the account balance may be frozen while an investigation is conducted.
• If fraud is confirmed, hype96 reserves the right to freeze all withdrawals and report the case to the relevant authorities.

8Liability Limits and Disclaimer

Hype96 provides the gaming platform on an "as-is" basis and makes no specific warranties regarding continuous availability, accuracy of information, or fitness for a particular purpose, unless explicitly stated in these Terms.

• Hype96 is not liable for any indirect, incidental, or consequential losses arising from the use of or inability to use the platform.
• In the event of technical failure, service disruption, or system error, hype96's maximum liability is limited to the total amount you have deposited within the 30 days prior to the incident.
• Hype96 is not responsible for any technical issues arising from the player's device, internet connection, or third-party software.
• You acknowledge that games offered on hype96 involve an element of chance and you accept the risk of financial loss as part of gaming activity.

9Applicable Law and Dispute Resolution

These Terms and Conditions are interpreted and governed in accordance with applicable laws. Any dispute arising from or relating to these Terms or the use of the hype96 platform shall be resolved through the following process:

• Internal review: Any complaint or dispute must first be submitted to the hype96 customer support team. We are committed to resolving all disputes within 14 business days.
• Arbitration: If internal resolution is unsuccessful, the dispute may be referred to a mutually agreed independent arbitration.
• Official language: The Bahasa Melayu and English versions of this document are equally authoritative. In the event of any conflict, hype96 reserves the right to determine the correct interpretation.

Hype96 encourages all players to contact our support team early whenever they encounter any issue. We believe most issues can be resolved quickly and amicably through open communication.

10Contact Us

If you have any enquiries, questions, or concerns regarding these Terms and Conditions, the hype96 team is always ready to assist you:

• Support email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the hype96 app or website
• Response time: Email enquiries are typically answered within 12 to 24 hours

You may also check Frequently Asked Questions (FAQ) our FAQ page for answers to the most frequently asked questions from players.